Console.NET

With the competitiveness of business today, differentiation among companies is crucial. Organizations using a live Attendant to answer calls rely on the Attendant to present the image of the company to the caller. Today’s Attendant requires a sophisticated, yet simple-to-use tool to help meet this challenge, and Console.NET is the solution

Enhanced Customer Service

Console.NET when integrated to Nortel’s Norstar or Business Communication Manager (BCM) phone system provides the capability for Attendants to answer and direct callers in a more informed and professional manner. Telephone functions are provided by Console.NET include:

• Answer
• Call Queuing
• Hold
• Park
• Park/Page
• Transfer (blind/screened)
• External Transfer
• Conference
• Page (zone control and speaker)
• Voice Mail Transfer
• Voice Call
• Dial, Speed Dial

Console.NET displays a directory of extensions and their respective status. The Attendant can organize the extensions by groups such as Sales and Support. Color is used extensively to allow the Attendant to quickly identify both line and extension status. Extension buttons also change color depending upon their condition including; Idle, Active, Do Not Disturb, Ringing and Not in Service.

Web based Platform

Access to Console.NET is via a web browser such as Microsoft Internet Explorer which benefits:

• Browser Access (no installation required)
• LAN or Web access
• Extension status of remote Norstar and BCM systems
• From anywhere you have Web access; you have access to your Norstar or BCM phone system. With the BCM add an IP telephone and begin answering and directing calls remotely.

Advanced Features

Text Messaging:
It provides the ability for the Attendant to send a text message to the display of a Nortel telephone to notify a busy employee of a call.

Sticky Notes:
It’s a feature that allows the Attendant to attach a new or pre-defined message to a call.

Message Notification:
Allows Attendants to type a message that appears on an extension button.