|
CTI...TAPI...Enablers...Windows...LANs—a
world of complex new words for a simple idea. Norstar introduced
Computer Telephony Integration, or CTI, with its first system in 1988.
Combining the best of communications with the best of computers,
Norstar CTI makes your world easier to manage. By connecting the
intelligence in your computer with the power and flexibility of your
Norstar system, you’ll communicate more effectively, provide quicker
responses to your customers, and win even more business.
Instead of wasting time going back and forth
between telephone and computer-based tasks, Norstar CTI lets you manage
your communications using your PC. For example, with “screen pops,” you
can see customer information on your PC screen before you answer the
call. Think of how that could speed information flow to save you and
your customers time and money. Fact is, a growing number of
advanced> CTI solutions that can make your business more productive
than ever are available for your Norstar system right now. CTI is
changing the way business works by significantly reducing repetitive
tasks so your employees will work smarter, and overall productivity
will improve.
Reinventing the workplace
CTI makes things easier for you and your
customers. You can get, move, and use up-to-date,
accurate information more effectively than ever before.
With CTI you can take advantage of sophisticated
solutions that use your PC to improve call productivity
with easy, on-screen access to point-and-click
telephone directories, advanced voice mail and fax
messaging features, and more. Remote connectivity
capabilities provide your company’s telecommuters
and frequent travelers easy access to your communications
resources. Norstar CTI will help you manage
your business better by giving you the one thing that‘s
always in short supply: more time.
|
Enhancing the use of your information
Today’s CTI solutions give everyone the benefits of
integrated communications and information
technology, right on their desktop. Eliminate
duplicate tasks through automation. Reduce 800/888
line charges by handling calls quicker with easier
access to information. And multimedia conferencing applications are easier than ever to add to your
business tool kit. CTI helps put an end to dialing
errors with easy-to-use point-and-click directories.
Incoming and outgoing calls can be routed based
on time of day, departmental activity, or your own
criteria. CTI applications can route customer calls
more efficiently, leading to faster service, fewer calls
transferred, and happier customers.
CTI changes the rules
Exciting new CTI applications bring sophisticated
call center solutions, advanced multimedia uses, and
multi-party conferencing within reach of any
business. By combining the power of Calling Line ID
with instant access to customer information and
advanced call routing capabilities in your call center,
customer service representatives can add new
information and send this customer data along with
the call when it’s necessary to amend an order or
transfer the call to a specialist for further assistance.
All these capabilities just begin to scratch the surface
of what Norstar CTI can bring to your company. The
many uses for this powerful, intelligent link between
your phone system and your computer are limited
only by your imagination.
Uniting your computer
and telephone so you work smarter.
|
