What is Nortel SCS500?

The Nortel Software Communication System (SCS) 500 is a standards-compliant unified communication solution designed to intercorporate and incorporate SIP-based application, devices and services as the key elements to the overall solution. SCS500 has been designed specifically for small and medium business (SMB) customer from 30 to 500+ users.

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Features and Benefits

The Nortel Software Communication System  500 provides a full suite of intuitive and easy to use applications that have been designed specifically for Small and Medium Businesses - all designed to fuel and drive better business results including greater efficiency, cost savings, higher productivity and increased revenue.

• Find me/Follow me: Sophisticated and easy-to-use, keeps your mobile employees accessible

• Conferencing: Advanced, flexible and user-friendly multi-party conferencing capabilities  (including Meet Me conferencing)

• Auto Attendant: Enterprise-grade attendant for a personalized customer experience

• Personal Auto Attendant: Empowers employees with mailbox customization; press 1 to leave a vmail, 2 to reach my cell, etc.

• Choice of Softphones for making phone calls from a PC as well as presence, secure instant messaging and video conferencing capabilities

• Automatic Call Distribution (ACD):  For businesses needing the basics, simple to configure and use, yet a highly effective contact center solution for up to 50 agents

• Voice/Unified Messaging: a simple and flexible application allowing users to retrieve voicemail from their hard client, soft phone, portal or even via email

• Call Detail Reporting: Complete set of call records that are easy to access, browse and export

• Choice of Application Plug-Ins for PC-based phone calls while directly within Microsoft Outlook or IBM Lotus Notes/Same Time environments