Business Communication Manager (BCM)

BCM450

OVERVIEW

Business Communications Manager 450 is an all-in-one, affordable platform for converged voice and data communications; ideal for medium-sized businesses and branch offices with 30-250 users.  The unified communications capabilities of the Business Communications Manager 450 include unified messaging, message forwarding*, Meet-Me Conferencing, Computer Telephony Integration (CTI) and Intelligent Contact Centre functionality to connect people quickly - enabling businesses to gain a competitive edge in an environment where speed, simplicity and savings are integral to success.  Other advanced applications include robust telephony features, voice messaging, IP networking, Internet access, mobility solutions and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 450 enables mid-size sites to benefit from convergence capabilities that were previously only available to much larger organizations.

 NETWORK DIAGRAM

FEATURES AND BENEFITS

• Unified messaging for simplified and efficient communications
  BCM450 consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, managing them through one standard application such as Microsoft Outlook or Exchange. Important messages are sent and received regardless of device - a real time saver and productivity booster.

• Message Forwarding: a must for employees on the go
  Voice, fax or text messages can be forwarded to a wide variety of email clients and PDAs  keeping employees connected  to customers and each other wherever they go. You can attach a compressed WAV file to the email, so users can play the voice message or see the fax message on the destination device. 

• Meet-Me Conferencing to make meetings easy, secure and productive
  Reduce your conferencing expenses by eliminating the need for external services.  Parties can easily establish a teleconference for up to 120 participants using the CEC, with 60 simultaneous participants on one conference.  

ADVANTAGES OF BUSINESS COMMUNICATION MANAGER

• Simultaneous Transmission via Fibre of Voice, Data and Video
• Optional BRI Interface Cartridge for Video Conferencing available
• Higher Bandwidth and Transmission Speeds/Superior Sound Quality
• Dynamic Allocation of Trunk Groups results in approximately 20% gain in efficiency, and virtually eliminates busy signals for each group of lines.
• Faster connect and disconnect of each call (approx 6 seconds savings per call)
• Private Direct Numbers (DID's) can be set up easily through programming
• Instantaneous Delivery of Caller ID Information for all Calls
• Additional channels when required are activated by software (no paperwork and long due dates required for additional Analogue Lines)
• 16 Port/Interactive Automated Attendant/Voice Mail (Included)
• Call Centre ACD Software (Available)
• Integrated Companion Wireless Telephones (Available)
• Digital High Quality Record-A-Call Feature (Standard)
• Turnkey Internet Access Platform (Standard)
• IP Routing (Standard)
• Unified Messaging available (Microsoft Outlook/Exchange Unifies E-Mail, Voice Messaging and Fax Messaging)
• External Call Forwarding of All Calls (Standard)
• Screen Pops via Caller ID via Microsoft TSP 2.x Integration (Available)
• Attendant PC Console (Available)
• Call Detail Recording (Available)
• Voice-Over-IP Gateway (Available which eliminates Toll Charges)
• Digital Networking (Available with Telephone Systems and/or Voice Mail Systems)
• Can be administered by a PC on your Network (password protected) including System
  Programming and full Management Reports including ACD and CDR
• New Business Policy Server 2000 enables off-site IP Telephones/IP Soft Client
• New Nortel Networks Digital Voice/Data/IP Switch
• New Business Series Terminals or legacy Meridian Norstar Telephones are compatible
• Microsoft NT Embedded Server Based Voice/Data Platform with all software pre-loaded and enhanced features which can be activated on a 30 day trial basis at anytime or permanently with the addition of a keycode including:

Advanced IP Communications Solutions For Single-Site and Multi-Site Businesses. The Nortel Business Communications Manager, or BCM, is the future of phone systems and IP Telephony

200-400 Series

Features & Benefits

Simplified Network Infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management.

Unified Messaging allows users to manage all their voice, fax, and e-mail messages from a single application on their multimedia-equipped PC or laptop on your network.

IP Telephony supports powerful new e-business applications that level the playing field with larger competitors, extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges on site-to-site calls.

Browser-based Management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any Web-enabled workstation.

Call Centre applications combine the reach of the Web without personalized agent interaction and customer support.

Wireless e-mobility solutions break the chains that tie users to their workstations, giving Call Center agents hands-on access to samples and supporting wireless scanners for efficient inventory procedures.

Interactive Voice Response (IVR) lets you increase employee productivity, reduce hold times and improve customer service by offering your customers information and ordering capabilities from the keypad of any touchtone telephone.

Virtual Private Networks (VPNs) - provide encrypted tunnels that allow sensitive data to be safely and cost-effectively transmitted over the Internet.

Secure Socket layer (SSL) encryption and Secure Shell (SSH) - increase security and system performance, while reducing vulnerability to viruses and provide more restrictive file access.

IP Firewall Support - ensures protection against an Internet attached using denial of Service and source spoofing, making your business communications secure.

WIN NT OS Hardening - includes Service Pack 6a (128-bit encryption version), and SRP (Security Roll-Up Package) a collection of security hotfixes since SP6a and other miscellaneous security hotfixes to ensure your BCM remains reliable and secure.

LAN to LAN Fast Path Routing - significantly speeds up the performance of LAN to LAN routing by over three times the rate that is normally achieved.

Support for multiple IP addresses on the same WAN interface - allows access to both private intranets and the public Internet over the same T1 connection, sharing bandwidth dynamically.

Web Cache and Domain Name Service (DNS) Proxy - stores frequently used data and allows faster access and less congestion.

Turnkey access to the Internet and private corporate networks - provides employees with access to communication channels that will boost their productivity and ability to communicate.

The ability to equip your mobile personnel with wireless IP devises they can use for both telephone calls and data transmissions while on the road.

The ability, for the system administrator, to remotely configure all stations and -better still-perform his/her tasks from any workstation connected to the internet.

Options for upgrading, expanding and gradually adopting new features or versions of the BCM system easily; sometimes without even having to add any hardware.

The freedom to choose a distributed solution, making your branches and other secondary sites independent from the company's main network. This way, if there is a temporary problem with the network, they can continue operating normally in terms of communications.

Easy access to a wealth of strategic management data that help you, for example, measure performance of your call centers and many other functions.