HTCS' verified voice and data expertise spans the traditional phone systems, voice mail and network to the latest in VoIP, Internet, Qos, VPN's and Security Firewalls, We can assist you from beginning to the end, from initial configuration to implementation, programming, add/moves and changes to suit your every communication need.

• Auto Call Distribution (ACD)

  Norstar ACD's deliver comprehensive call center information in real-time, updated every second, so you can make informed decisions. ACD provides critical call center performance information that can be made available to anyone in your company—supervisors, agents, managers—via the LAN.      Read More

• Audio Conferencing

  Products Inclde Digital Tabletop Microphone Array, Integrated Speaker & Subwoofer People+Content™       Read More

• Business Communications Manager (BCM)

  Business Communications Manager (BCM450) is an all-in-one, affordable platform for converged voice and data communications; ideal for medium-sized businesses and branch offices with 30-250 users.  The unified communications capabilities of the Business Communications Manager (BCM450) include unified messaging, message forwarding*, Meet-Me Conferencing, Computer Telephony Integration (CTI) and Intelligent Contact Centre functionality to connect people quickly - enabling businesses to gain a competitive edge in an environment where speed, simplicity and savings are integral to success.      Read More

• Computer Telephone Integration (CTI)

  CTI, TAPI, Enablers, Windows & LANs—a world of complex new words for a simple idea. Norstar introduced Computer Telephony Integration, or CTI, with its first system in 1988. Combining the best of communications with the best of computers, Norstar CTI makes your world easier to manage.     Read More

• Revolution Web Call Accounting

  Revolution Web Call Accounting can connect to virtually any telephone system, collect call detail records (CDR) and allocate cost. It includes many preset and ad hoc reports, support for account and pin codes, contact database for identifying business and personal calls, client billing and a built-in query builder.     Read More

• Call Recording

  HTCS’s call recording software allows call records to be easily played back through a PC. Call records may be emailed for quick and easy sharing of telephone conversations to facilitate quality monitoring, training or distribution of key information.   Read More

• Cisco Unified Communication 500 (UC500)

  Cisco Unified Communications 500 (UC500) Series for Small Business, a critical part of the Cisco Smart Business Communication System, is an affordable appliance that provides, voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities.            Read More

• Console.NET

  Console.NET when integrated to Nortel’s Norstar or Business Communication Manager (BCM) phone system provides the capability for Attendants to answer and direct callers in a more informed and professional manner.     Read More

• Dialers: Simple Dial 3.1

  SimpleDial™ Pro automates the whole outbound calling process. The application communicates with any database or CRM for the raw contact data and organizes the data into campaigns that make sense to your business.  Read More

• Ethernet Switch

  The Nortel Ethernet Switch 325 models are standalone 10/100 Mbps Layer 2 Ethernet switches designed to meet the needs of small and medium customers. Nortel Ethernet Switches are designed to provide low-port pricing for a cost-effective desktop switching solution.     Read More

• Headsets

  The GN 9120 Headset combines the sound quality and economic practicality of a landline with wireless freedom. It's discreet and secure. And it allows you to multi-task, even when you're on the phone.     Read More

• HTCS – VoIP

  VoIP and the Hosted PBX are the fast growing services for families, friends and business. They can use their existing phone set or go with the feature enrich IP Phone set.           Read More

   

• Music on Hold

  Just imagine the ways in which you can communicate to callers with music on hold. HTCS can customize message on hold for your particular business, providing information specific to your company, it’s products and services, your image, and your customer service goals.        Read More

• Network Cabling

  Data networks / Network Cabling are the backbone of today's business environment and their effort and maintenance is a key factor in an organization's ability to succeed. In order for minimum downtime and maximum efficiency, companies invest large sums in managing networking equipment, such as hubs, switches and routers as well as applications, firewalls, anti-virus solutions, etc     Read More

• Norstar Integrated Communications Systems (ICS)

  The Norstar Integrated Communications system is a fully featured, applications-rich, voice communications platform, perfect for small and medium businesses and enterprise branch office. Norstar solutions are ideal for any business with 2 to 192 employees and provide an unparalleled choice in application options, including voicemail, fax and desktop messaging, call centre, mobility and computer telephony integration (CTI).     Read More

• Nortel Phones

  HTCS provides a full line of Nortel phones including: T7100 Business Series Terminal, T7208 Business Series Terminal, T7316E Business Series Terminal, M7100 Telephone Set.     Read More

• Paging

  Our communications experience allows us to provide comprehensive internal or external paging solutions to meet the unique needs of today's organization.     Read More

• Nortel (SCS500)

  The Nortel Software Communication System (SCS500) is a standards-compliant unified communication solution, designed to intercorporate and incorporate SIP-based application, devices and services as the key elements to the overall solution. SCS500 has been designed specifically for small and medium business (SMB) customer from 30 to 500+ users.       Read More

• Succession 1000

  Succession 1000 is an enterprise IP telephony solution supporting a flexible mix of phones, applications and PSTN gateways connected over a converged network. Telephones supported include IP phones, digital TDM phones, analogue TDM phones, DECT cordless and 802.11 wireless LAN phones as well as software phones on PCs and PDA’s.    Read More

• Visual Call Manager (VCM)

  Visual Call Manager (VCM)  enables Nortel’s Norstar and Business Communication Manager (BCM) customers to utilize the power of Computer Telephony Integration (CTI) beyond their receptionist and Call Centre Agents. CTI functionality is extended to every computer desktop within their organization resulting in an improvement in overall communications using an innovative easy-to- Interface.     Read More

• Voice Mail Systems

  A sophisticated messaging system for small business that grows with the business and as business needs change. Simple to manage and maintain, scalable with a plethora of features, all the while enabling businesses to simply and incrementally add and pay for mailboxes as the business grows and business needs change      Read More

• Norstar VoIP Gateway

  No matter what business you're in - or what size your business is - you can realize the values and benefits offered by the Norstar* VoIP Gateway solution. It's a solution specifically designed to allow small single-site businesses with Norstar systems to cost effectively enter into the VoIP environment while providing an opportunity for large multisite companies with Norstar systems to slowly migrate their network to VoIP.      Read More

• Nortel VPN Routers

  Nortel VPN Routers provide routing, IPSec and SSL VPN, firewall, bandwidth management, encryption, authentication, and data integrity for secure connectivity across managed IP networks and the Internet. Nortel VPN Routers connect remote users, branch offices, suppliers, and customers with the cost and performance advantages of public IP networks and the security and control found in private networks.     Read More

• Web Conferencing & Remote Support

  Solutions for web conferencing, remote support, remote access and webinar are primarily delivered in one of the two ways: via Hosted SaaS (software as a service) or Installed Software. There are advantages and disadvantages of each. The H-HUB appliance combines the advantages of both the models.   Read More

Browse Our Products:

(Cisco) (Voice over IP) (VoIP) (Norstar Phone) (BCM) (BCM400) (CTI) (Phone System Toronto) (Business Phone System) (IP Telephony) (Audio Conferencing) (Call Monitoring) (Wireless Handset) (Voice Mail) (Headsets) (Nortel BCM) (Ethernet) (Paging) (VPN Routers) (BCM450) (Network Cabling) (Nortel) (Web Conferencing) (VCM) (Succession 1000) (ICS) CTI)