"Canada's Leading Voice & Data Communications Company"

Your One Stop Shop For Your Telecom Needs

Hi Tech C Systems has been providing business phone systems & telecommunication solutions to an ever-expanding corporate market place since its inception in February 1977. Through innovation and commitment, HTCS has earned the reputation for providing leading edge information and service to assist our clients in making better decisions.

We support the new virtual office environment; however, there are still real people answering our phones and our office has a real address since 1977. To support continuous service & technical support our staff is available 24 hours 7 days a week to assist our clients with any trouble shooting services they require assistance with. To meet our customer's demand for flexible payment plans, Hi Tech C Systems Inc. will arrange for a variety of leasing options. This frees up your resources for other applications. Hi Tech C Systems Inc. is fully licensed, bonded and insured in the telecommunications industry. We have served our community for the past Decade and will continue throughout the new Millennium.

Business Phone Systems - Toronto

Business Communications Manager (BCM) is the award-winning Linux based IP/TDM PBX convergence system for small and medium enterprises. It offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms.

Built from the ground up specifically for small and medium-size businesses, Avaya IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease of use small businesses consider a "must have."

At HTCS we carry a wide range of Business Phone Systems from Cisco, Avaya, Nortel, Norstar and Meridian and take care of service, sales, installation and training. Buisiness Phone systems play a key roll in you business communications linking you directly with your client. Communications is the most important part of every businesses infastructure from the phones, the system (BCM, IP Office etc..), Music on Hold, Voice Mail etc.. We can consult you with the best solution for you specific needs, wether you manage a call centre, dispatch centre or provide business or residential service we have you covered.

The Avaya BCM (Business Communications Manager 450) is an all-in-one, affordable platform for converged voice and data communications; ideal for medium-sized businesses and branch offices with 30-250 users. The unified communications capabilities of the Business Communications Manager 450 include unified messaging, message forwarding.

The 1100 Series IP Desk Phones feature a sleek, ergonomic design with a range of models suitable to employees at every level of business. High-resolution displays support data and web-based applications—with USB peripheral support on some models for easier navigation.

The Call Centre suite of call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. It offers conditional (if/then) call routing, using context-based inputs and versatile selection capabilities. Managers can choose whether inbound calls connect with the least busy agent, the first available agent, or the one with skills that best match the customer’s needs. Virtual call routing allows businesses with multiple sites to maximize resource utilization across all locations.

Cisco Unified Communications 500 Series or UC500 for Small Business, is a critical part of the Cisco Smart Business Communication System, is an affordable appliance that provides, voice, data, voicemail, Automated Attendant, video, security, and wireless capablities. This easy - to - manage platform supports up tp 50 (with expansion capablities to allow up to 64 phones and voicemail boxes) users and flexible deployment options based on your needs. A wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.

One of the latest spin offs of business VoIP technology is the Hosted PBX. This technology allows small and medium sized businesses to have a sophisticated telephone system without the investment in telephone equipment. In fact, the entire telephone system is operated and maintained by your voice-over-ip service provider. A hosted PBX or Hosted Phone System lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a Fortune 500 telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.

Data networks or Network Cabling are the backbone of today's business environment and their effort and maintenance is a key factor in an organization's ability to succeed. In order for minimum downtime and maximum efficiency, companies invest large sums in managing networking equipment, such as hubs, switches and routers as well as applications, firewalls, anti-virus solutions, etc. The physical layer - where used is connected to the network, and which has to last for the longest time and supplies elements in the network is frequently neglected. For the most part, physical maintenance, troubleshooting and tracking are still performed manually, and is time-consuming, error-prone and highly resource-inefficient tasks.

Someday, all telephone systems will operate over data lines. Why? Because voice over IP (VoIP) is easier to manage, less expensive to install and maintain, and offers greater flexibility in connecting remote locations. With a network-based IP phone system, you can send voice and data simultaneously on the same line. You can say goodbye to many long-distance charges. Best of all, you can work smarter, using a host of cutting-edge capabilities that blend voice and data to boost your productivity.

HTCS’s call recording software allows call records to be easily played back through a PC. Call records may be emailed for quick and easy sharing of telephone conversations to facilitate quality monitoring, training or distribution of key information. Call records can be easily searched, sorted, retrieved or moved for quick and effective archive management.

Revolution Web Call Accounting can connect to virtually any telephone system, collect call detail records (CDR) and allocate cost. It includes many preset and ad hoc reports, support for account and pin codes, contact database for identifying business and personal calls, client billing and a built-in query builder. It is 100% browser based with a built-in Web server and an embedded SQL database engine. It now offers full connectivity to MySQL DBMS.

Visual Call Manager enables Nortel’s Norstar and Business Communication Manager (BCM) customers to utilize the power of Computer Telephony Integration (CTI) beyond their receptionist and Call Centre Agents. CTI functionality is extended to every computer desktop within their organization resulting in an improvement in overall communications using an innovative easy-to- Interface.

Cisco IP Phones - Now employees can securely access network resources from places that were previously out of range. The reach and signal quality of Cisco Wireless Access Points go beyond that of a standard wireless connection so you can provide stronger connections from further away.

Avaya IP Phones - Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

Avaya IP Wireless - Designed for dense deployments, this access point delivers high-performance mobile connectivity without sacrificing security or manageability. It provides multi-mode 802.11a/b/g wireless service for mobile clients, and is controlled by the WLAN Security Switch models 2350, 2360/2361, and 2382.

Norstar ACD's deliver comprehensive call center information in real-time, updated every second, so you can make informed decisions. This critical call center performance information can be made available to anyone in your company—supervisors, agents, managers—via the LAN. What’s more, agents receive queue information right on the LCD Window built in to every Norstar telephone.

Cisco Small Business Wireless Access Points - Expanding your network with Cisco Small Business Wireless Access Points is an easy way to connect staff, whether they're onsite or remote, to your business operations.

Voicemail Systems - An advanced messaging and applications system for small and medium sized businesses, that grows with the business as business needs change. Simple to manage and maintain, scalable with a plethora of features, all the while enabling businesses to simply and incrementally add and pay for features, mailboxes and applications as the business grows and business needs change

Headsets - Incorporating the newly available 1.9 Ghz DECT frequency for increased call clarity and wireless network compatibility. Witg a range of 90 metres, it can increase your productivity without tying you to your desk. The optional HL10 handset lifter adds remove functionality that allows you to hear your phone ring, answer it and end calls almost anywhere in the office. And with its variety of wearing styles, you'll get all-day comfort.

The WLAN 2300 Series is a complete 802.11 solution for enterprises wishing to deploy widespread wireless coverage for today's business, IP telephony and converged multimedia applications. It combines the latest industry standards with a centralized architecture and advanced features to create a secure, cost-effective and highly scalable WLAN infrastructure.

The Unified Conferencing enables real-time employee collaboration anytime, anywhere. Avaya offers configurations for businesses of every size, delivering capabilities like audio conferencing (with up to 4,000 participants), web conferencing, document-based collaboration, sharing of desktops and applications, and video.

Designed for mainstream enterprises looking to evolve their unified communications capabilities, the Ethernet Routing Switch 4500 Series is a range of Fast Ethernet and Gigabit Ethernet switches that offer excellent performance and are highly energy-efficient. They are used in enterprise wiring closets and offer a range of features that include IP routing, Quality-of-Service, convergence, and security. These switches offer high reliability with its external redundant power supply option and resilient stacking capability.

Data networks are the backbone of today's business environment and their effort and maintenance is a key factor in an organization's ability to succeed. In order for minimum downtime and maximum efficiency, companies invest large sums in managing networking equipment, such as hubs, switches and routers as well as applications, firewalls, anti-virus solutions, etc.

Browse Products:

Business Communications Manager,BCM, Avaya IP Office, Business Phone Systems, Avaya BCM, IP Desk Phones, Call Centre, Cisco Unified Communications 500 Series, UC500, Hosted PBX, Network Cabling, VoIP, Call Recording, Call Accounting, Call Manager, Cisco IP Phones, Avaya IP Phones, Avaya IP Wireless, ACD, Cisco Small Business Wireless Access Points, Voicemail Systems, Headsets, WLAN 2300 Series, Unified Conferencing, Routing Switch 4500 Series, Data networks

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Toronto, Mississauga, Oakville, Burlington, Hamilton, Woodbridge, Aurora, Newmarket, London, Brampton, Milton, Cambridge, Kingston, Markham, GTA, East York, North York, The Beaches, Scarborough, Pickering, Ajax, Whitby, Oshawa, Barrie, Montreal, Ottawa & Surrounding Areas.